FREQUENTLY ASKED QUESTIONS

WHAT DO YOu NEED TO KNOW

Before Your Event

Is this your first time renting a limo or party bus, and you want to make sure everything is in order? You have some questions, and we can help. Read over the Frequently Answered Questions to get that peace of mind that you deserve.

During & After YOuR EVENT

When you’re on a San Diego Limousine or Party Bus, things begin moving pretty fast, and before you know it, the trip is over. Knowing what to do and not do will help the ride go even more smoothly.

DRIVER RELATED QUESTIoNS

WHAT QUALIFICATIONS DO THE DRIVERS HAVE?

EVERY DRIVER AT ALIVE LIMO AND PARTY BUS UNDERGOES REGULAR TESTING THAT INCLUDES RANDOM DRUG SCREENING, MEDICAL EXAMINATION, AND A RADNESS READINESS ASSESSMENT.

CAN WE REQUEST A PARTICULAR DRIVER?

WHILE EVERY DRIVER’S CERTIFICATION IS THE SAME, EVERY DRIVER IS DIFFERENT, AND PREFERENCES OCCUR ALL THE TIME. PLEASE, PROVIDE AMPLE NOTICE SO THAT WE CAN ASSIGN YOU THE APPROPRIATE DRIVER.

IS GRATUITY INCLUDED?

TIPPING THE DRIVER SHOULD BE BASED ON THE DRIVER’S PERFORMANCE. WE ENCOURAGE THE DRIVERS TO FOCUS ON THE ENTIRETY OF THE TRIP AND LESS ON EARNING MONETARY ACKNOWLEDGEMENT. THE BEST ACCOLADE THE DRIVER CAN RECEIVE IS A REVIEW WITH THEIR NAME IN IT. WHILE MOST DRIVERS PREFER THIS, WE DO NOT DISCOURAGE TIPPING APPROPRIATELY.

AUDIO / VIDEO

CAN I HOOK UP MY MUSIC TO THE SPEAKERS?

OUR LIMOS AND PARTY BUSES CONTAINS CD INPUTS, A 3.5MM AUXILIARY CORD, AS WELL AS, BLUETOOTH CONNECTION.

DO WE HAVE A CHARGER FOR MY PHONE?

SOME BUSES HAVE 12VOLT ELECTRICAL AND USB INPUTS, BUT THIS IS DEPENDENT ON AVAILABILITY.

WHAT DOES ALIVE LIMO & PARTY BUS PROVIDE ON THE BUS?

WE CAN PROVIDE ICE, CUPS, AND WATER UPON REQUEST. WE CAN ALSO PROVIDE DJ’S, PARTY HOSTS, AS WELL AS, SECURITY. MOST CUSTOMIZATIONS CAN BE ACCOMMODATED WITH REASONABLE NOTICE.

BOOKING & RESERVATIoN INQUIRiES

CAN I SEE THE VEHICLES IN PERSON?

IF YOU SCHEDULE AN APPOINTMENT, THE VEHICLE FLEET CAN BE VIEWED IN PERSON. THIS IS LIMITED TO THE VEHICLE AVAILABILITY.

DO I NEED TO PAY A DEPOSIT TO RESERVE A VEHICLE?

IN MOST CASES, YES, YOU'LL NEED TO PAY 10 PERCENT OR A MINIMUM OF $100 DOLLARS TO RESERVE A PARTY BUS.

WHAT IF I NEED TO CHANGE VEHICLE SIZE?

IF YOU WOULD LIKE TO ALTER THE CONTRACTUAL COMMITMENT IN REGARDS TO THE SIZE OF YOUR VEHICLE, PLEASE CALL US TO DISCUSS OPTIONS AND OPPORTUNITIES. WE WILL DO OUR BEST TO ACCOMMODATE YOUR NEEDS IF AMPLE NOTICE IS GIVEN.

CAN THE DANCING POLE BE REMOVED?

YES, THE STABILIZATION POLE CAN BE REMOVED UPON REQUEST.

WHEN IS THE REMAINING BALANCE DUE?

YOUR REMAINING BALANCE IS DUE AT THE ARRIVAL OF THE VEHICLE. THIS CAN BE PAID IN CASH OR CHARGED TO THE CREDIT CARD ON FILE.

WHAT IS THE CANCELLATION POLICY?

WITHIN 24 HOURS OF THE EVENT 75 PERCENT OF THE TOTAL WILL BE CHARGED AND ASSESSED.

DO WE AffiliatE WITH OTHERS?

On occasion, we will utilize transportation services from affiliate companies. These companies often provide their own insurance, licensing, drivers, and vehicles. While we pride ourselves with the quality of our relationships, we cannot be liable for the service and product they provide.

Vehicles on the website may be different in style and color than the provided vehicle. We will always use our best judgment to provide safe transportation options over stylistic upgrades.

If you have any questions or issues, we go the extra mile to furnish any and all information necessary for compliance, satisfaction, and peace of mind upon written request. Response times may reflect a period of thorough investigation.

FUN

CAN I CLIMB ON THE VEHICLE?

‘BUS SURFING’ WILL NOT BE PERMITTED. IF ANYONE UTILIZES THE EMERGENCY EXITS WHILE NOT IN AN EMERGENCY THE TRIP WILL BE TERMINATED.